(26th November 2020) All Leicester Museums & Galleries are currently closed due to the national lockdown and Covid Tier 3 related restrictions. We will endeavour to reopen as soon as possible.

If you have any questions not covered by this FAQ please get in touch with us by email.

We must all continue to take action to help stop the spread of coronavirus. Leicester Museums & Galleries venues are COVID Secure and are following current government guidance with procedures in place to protect your safety.

Supplying Track & Trace details and the wearing of face masks inside Leicester Museums & Galleries venues is mandatory.

COVID Frequently Asked Questions

How does the Track & Trace system work?

When you arrive at any of our museum venues you will need to be logged on the Track & Trace system. This is mandatory to be able to enter our venues. The information captured is; Full name, date of birth, address and contact telephone number for the individual/group.

What happens to my Track & Trace details?

The Track & Trace system is confidential and is managed by the UK Government and all personal information captured is secure and will be kept for a maximum of 21 days.

Do I have to wear a face mask? Will these be provided? Do I have to bring my own?

Face/masks coverings are mandatory in museums and galleries, if you do not have a mask of your own you will be denied entry, subject to health exemptions. We will not be able to provide you with a mask or face covering. In line with government guidance, children under the age of 11 are not required to wear face masks. 

Have your opening hours changed because of the restrictions?

At some sites yes, this has been a difficult decision but to ensure we can deliver a safe visit we have temporarily reduced opening times at some of our sites. Please visit the Museum venue pages to see their temporary opening times and days.

Can I get a ticket to ensure I can visit when I want to?

We have developed a bookable visit ticketing system, it is expected that at some of our museum venues, entry will be by ticket only to manage visitor numbers. Please check our individual museum venue pages for more details.

How much will it cost to book?

Our museums have been free to all since 1849 and that continues during COVID-19, booking is free.

Where can I park?

Unfortunately many of our sites do not have designated car parking but there are many nearby public parking facilities at all of our sites. The car park at Leicester Museum & Art Gallery is closed except for pre-booked Disabled Parking, and car parking for Abbey Pumping Station is in the neighbouring National Space Centre car park.

Are the Visitor Lockers available?

Unfortunately the locker facilities are out of action and we are unable to store your personal belongings. You can however bring a standard sized ‘carry-on’ bag or rucksack in with you (could be subject to a security check). Unfortunately anything larger than this will not be allowed into the museum.

Will I have to wear gloves?

No need to wear gloves as surfaces will be COVID Securely wiped down by a dedicated cleaning team and our trained front of house staff throughout the day.

Will there be hand sanitiser available in the museum?

Sanitiser stations are located along your visit throughout the museums and galleries and in high touch areas (reception / retail / toilets / stairs).

Does your reception area have a screen?

There are protective screens in areas such as reception desks to protect visitors and staff.

How will you maintain social distancing?

Social distancing is your responsibility but there will be signs and floor markings to remind you. Visitor numbers will be limited on site to allow plenty of space to maintain social distance and the flow of visitors will be monitored.

Will staff ensure visitors are maintaining social distancing and will they remind visitors who are not?

Yes, although it is your responsibility to maintain social distancing.

Will all areas of the museum be open?

Most areas will be fully open, unfortunately, interactive displays, touch screens, dressing up clothes, toys, games, internal and external play areas are not currently in use and may have been removed from display.

Will the museum be holding any workshops or events and if so, where can I find details of these?

Once workshops/events are possible they will be advertised as usual in the What’s On calendar.

Is it possible to still hire a room and what arrangements are in place for this?

Once room hire is possible it will be advertised on our Venue Hire pages, current government guidance / restrictions will apply.

Will the museums with outside areas allow visitors to access these spaces?

Our gardens and outside areas are open, although access will be via designated entrances to ensure Track & Trace data is captured.

Does this include the outdoor play areas?

Unfortunately, our external play areas remain closed.

Can I use a toilet at any time throughout my visit to the museum?

The toilets will be available and will be cleaned and sanitised throughout your visit but you may need to queue to use the toilets to maintain social distancing.

Is the toilet area hands free, i.e. once I have washed my hands will I have to touch a door handle to exit this area?

All doors where possible will be open but you may need to touch door handles to maintain privacy, hand sanitiser will be available as well as handwashing facilities and we have an enhanced cleaning regime in place to ensure these facilities are COVID Secure.

If the museum has a café will it be open?

The cafés will be open, they will have a reduced menu and a pre booking order system once you arrive on site with social distanced seating arrangements.