Latest update

(19 July 2021) The city’s museums are now open.

Please note that social distancing measures and the wearing of masks are encouraged during your visit.

If you have any questions not covered by this FAQ please get in touch with us by email.

We must all continue to take action to help stop the spread of coronavirus. Leicester Museums & Galleries venues are COVID Secure and are following current government guidance with procedures in place to protect your safety.

Book Tickets

Timed tickets are needed to visit Leicester Museum & Art Gallery.

COVID Frequently Asked Questions

Will I have to 'check in' to the venue?

Visitors are not required to 'check in' to the venue anymore, following government guidance. Checking in using the NHS app is still encouraged and QR codes will be available at the entrance to the venue.

Do I have to wear a face mask? 

The wearing of face/masks coverings are strongly encouraged in Leicester Museums & Galleries venues. 

Why wear a face covering?

We strongly encourage customers to wear face coverings in our buildings. Face coverings worn over the nose and mouth reduce the spread of coronavirus when indoors where people are close together.

Further guidance on the use of face coverings is available at the Leicester City Council website.

Are the museums opening hours different from normal?

No, all the museums opening hours have returned to normal, please see each venue page for details.

Can I get a ticket to ensure I can visit when I want to?

We have developed a bookable visit ticketing system, it is expected that at some of our museum venues, entry will be by ticket only to manage visitor numbers. Please check our individual museum venue pages for more details.

How much will it cost to book?

Our museums have been free to all since 1849 and that continues during COVID-19, booking is free.

Where can I park?

Unfortunately many of our sites do not have designated car parking but there are many nearby public parking facilities at all of our sites. The car park at Leicester Museum & Art Gallery is closed except for pre-booked Disabled Parking, and car parking for Abbey Pumping Station is in the neighbouring National Space Centre car park.

Are the Visitor Lockers available?

Unfortunately the locker facilities are out of action and we are unable to store your personal belongings. You can however bring a standard sized ‘carry-on’ bag or rucksack in with you (could be subject to a security check). Unfortunately anything larger than this will not be allowed into the museum.

Will I have to wear gloves?

No need to wear gloves as surfaces will be COVID Securely wiped down by a dedicated cleaning team and our trained front of house staff throughout the day.

Will there be hand sanitiser available in the museum?

Sanitiser stations are located along your visit throughout the museums and galleries and in high touch areas (reception / retail / toilets / stairs).

Does your reception area have a screen?

There are protective screens in areas such as reception desks to protect visitors and staff.

How will you maintain social distancing?

Social distancing is still encouraged and is your responsibility but there will be signs and floor markings to remind you. Visitor numbers will be limited on site to allow plenty of space to maintain social distance and the flow of visitors will be monitored.

Will all areas of the museum be open?

Most areas will be fully open, unfortunately, interactive displays, touch screens, dressing up clothes, toys, games, internal and external play areas are not currently in use and may have been removed from display.

Will the museum be holding any workshops or events and if so, where can I find details of these?

Once workshops/events are possible they will be advertised as usual in the What’s On calendar.

Is it possible to still hire a room and what arrangements are in place for this?

Once room hire is possible it will be advertised on our Venue Hire pages, current government guidance / restrictions will apply.

Will the museums with outside areas allow visitors to access these spaces?

Our gardens and outside areas are open, although access will be via designated entrances to ensure Track & Trace data is captured.

Does this include the outdoor play areas?

Unfortunately, our external play areas remain closed.

Can I use a toilet at any time throughout my visit to the museum?

The toilets will be available and will be cleaned and sanitised throughout your visit but you may need to queue to use the toilets to maintain social distancing.

Is the toilet area hands free, i.e. once I have washed my hands will I have to touch a door handle to exit this area?

All doors where possible will be open but you may need to touch door handles to maintain privacy, hand sanitiser will be available as well as handwashing facilities and we have an enhanced cleaning regime in place to ensure these facilities are COVID Secure.

If the museum has a café will it be open?

The cafés will be open, they will have a reduced menu and a pre booking order system once you arrive on site with social distanced seating arrangements.